FAQ
What is a Pre-Order?
A pre-order is when you pay a discounted price from retail prior to the fabric
being printed.
~
How long does it take?
Fabrics are currently printed overseas. There is an approximate time frame of
4-12 weeks to receive fabric. Sometimes it can be more if delayed in customs.
~
What type of fabric are
designs printed on?
Most preorders are printed on 95/5 Cotton Lycra, 190-220gsm. The fabric is
printed on 60in wide fabric but the design may only be printed on 54 inches in
width on the fabric. If it is printed on anything else, it will be stated in
the preorder listing. For all minky orders: The fabric is 100% Polyester,
printed on approximately 54in wide fabric.
~
Is shipping included in the
price per yard?
No, Shipping is not included in the price per yard of fabric. You will be
invoiced via PayPal for shipping prior to the fabric being shipped to you. Your
order will be shipped to you in the least expensive way it can to try and help
save you money. This includes shipping flat rate and regional boxes.
~
Can I still place an order
with Layaway?
Layaway is still an option but comes with restriction. To place a layaway order
you must fill out the form in the facebook group/google doc or contact Danielle Aspy. You must order 6 yards or more in a single
round of preorder. If you have cancelled an order after it has been invoiced in
the past or missed a past layaway payment you are not eligible for layaway.
There is a $5 non-refundable fee for using the layaway option.
~
Can I change my address if I move?
Yes, Orders will only be shipped to the person who pays for the order, and to
the address listed on order. If you move, make sure to contact Danielle Aspy so
she may get the address adjusted properly (You can find contact information
under the contact tab or you may contact in the Facebook group.
~
Do you offer additional
shipping insurance?
Yes, the hosts are not responsible for any damage/lost items. Additional insurance
is available (this will be billed at time of shipping as well). Flat rate
shipping comes with $50 insurance. If you would like additional insurance then
please note it on your order. Danielle’s side of the rainbow is not responsible
for your package once scanned in by USPS.
~
Where do you ship to?
I ship from Urbana, Ohio to all over the world. If you place an order and would
like a shipping estimate please do not hesitate to contact me.
~
What are common printing
flaws?
Some flaws can include smudges, fading, excess dye, white specks and fabric
creases. Those flaws do not make a fabric seconds within reason. Small flaws approximately
under an inch in size or within 3 inches of the salvage will still be
considered first quality. Please note
that if there are multiple small flawed spots or an entire yard is speckled then
it will be seconds.
~
What do I do if I have a
problem with my order?
If you ever have a problem or concern with an order please contact me first. Do
not file a PayPal claim! I will do my best to make sure that any issue that may
arise is handled properly to both parties and in a quick manner.
~
How can I contact you?
Email: [email protected]
The Other Side of The Rainbow Fabrics FB Group:
https://www.facebook.com/groups/286059294919242/
Find me on Facebook!